Returns & Exchanges Policy

At A La Mode Boutique, we want you to love your purchase! If something isn't quite right, we're happy to help.

Eligible merchandise may be returned for store credit or exchange only, subject to the terms and conditions outlined below.

We do not offer refunds to the original form of payment.

Return & Exchange Timeframes

All eligible returns and exchanges must be requested within the applicable 15-day return period:

• In-Store Purchases: The 15-day return period begins on the original date of purchase.

• Online Purchases: The 15-day return period begins on the date the order is delivered, as confirmed by the shipping carrier's delivery records.

Customers must contact A La Mode Boutique within the applicable return period to request authorization before returning any merchandise.

Return & Exchange Authorization

All returns and exchanges require prior authorization from A La Mode Boutique, whether purchased in-store or online.

Before returning or shipping any merchandise, customers must contact us to request authorization using one of the following methods:

Email: shopatalamode@gmail.com
Phone: (712) 274-5977

When requesting authorization, please provide your receipt or order number, the item(s) you wish to return or exchange, and the reason for your request.

Authorization must be obtained before merchandise is returned. Merchandise returned without prior authorization may be refused.

Deadline Following Authorization

Once a return or exchange request has been approved, merchandise must be returned in accordance with the following requirements:

• Online Returns: Customers must request and receive return authorization within 15 days of delivery. Authorized merchandise must be shipped within three (3) business days after authorization, but no later than 15 days after delivery. The carrier must accept the package by that deadline; creating a shipping label alone does not count as shipment.

• In-Store Returns: Merchandise must be brought to A La Mode Boutique within 15 days from the date of purchase. 

Returns that do not meet these deadlines may be declined.

Receiving return authorization does not guarantee acceptance. All merchandise remains subject to inspection and must meet the eligibility requirements outlined in this policy.

Final Sale Merchandise

The following items are considered FINAL SALE and are not eligible for return, exchange, or store credit:

• Clearance, sale, or discounted merchandise

• Jewelry

• Handbags

• Footwear

• Gift cards

• Any other merchandise specifically designated as final sale at the time of purchase

Merchandise Eligibility Requirements

To qualify for store credit or exchange, merchandise must meet all of the following requirements:

• The return or exchange must be requested within the applicable 15-day return period.

• Prior authorization must be obtained from A La Mode Boutique.

• Merchandise must meet the applicable online or in-store return deadline stated above. Authorization does not extend the 15-day return period.

• All original merchandise tags must remain attached.

• The original receipt or proof of purchase must be provided.

• Merchandise must be unworn, unwashed, unused, and in its original condition.

• Merchandise must be free of odors, stains, pet hair, makeup, perfume, alterations, damage, or any other signs of wear or use.

A La Mode Boutique reserves the right to decline returns or exchanges that do not meet these requirements, subject to applicable law.

Online Returns & Exchanges

Customers requesting a return or exchange for an online purchase must contact A La Mode Boutique and obtain authorization before shipping merchandise back to us.

Once authorization is granted, customers will receive return instructions.

Return Shipping Costs

• Customers are responsible for return shipping costs associated with eligible returns and exchanges.

• Original shipping charges are non-refundable, except where otherwise required by law.

• We strongly recommend using a trackable shipping service and purchasing shipping insurance.

• A La Mode Boutique is not responsible for return packages that are lost or damaged in transit, subject to applicable law.

Return Processing

Once authorized merchandise is received, it will be inspected to confirm that it meets all eligibility requirements.

If approved, the customer will receive store credit or an exchange, as applicable.

Merchandise that does not meet the requirements of this policy may be refused.

Damaged, Defective, or Incorrect Merchandise

We carefully prepare our orders and want every purchase to arrive in excellent condition.

Any claim involving merchandise received damaged, defective, or incorrect must be reported to A La Mode Boutique within forty-eight (48) hours of delivery.

For shipped orders, the 48-hour notification period begins at the date and time of delivery as documented by the shipping carrier's official tracking or delivery confirmation records.

Customers must contact us within this period by email at shopatalamode@gmail.com or by phone at (712) 274-5977.

When reporting an issue, please provide:

• Your order number or proof of purchase.

• A description of the damage, defect, or incorrect item.

• Clear photographs of the merchandise and, if applicable, its original packaging.

Please retain the merchandise and original packaging until we have reviewed the claim and provided further instructions.

Claims reported outside the 48-hour notification period may be declined, except where otherwise required by applicable law.

Damaged, defective, or incorrect merchandise will be evaluated separately from standard returns and exchanges. A La Mode Boutique will review each situation and determine an appropriate resolution consistent with applicable law.

Questions or Assistance?

We value our customers and appreciate the opportunity to assist you. If you have questions about your purchase or need assistance requesting a return or exchange, please don't hesitate to contact us.

A La Mode Boutique
5001 Sergeant Road, Suite 390
Sioux City, IA 51106

Phone: (712) 274-5977
Email: shopatalamode@gmail.com

Thank you for shopping with A La Mode Boutique and supporting our small business!